Choosing a configuration, setting a rental term, or arranging multiple dedicated physical Mac minis for your team? Email us with the details. For connection, build, or billing issues with an existing order, submit a ticket in the console to link the issue directly to your order.
Sales: support@vmcommit.com · Existing orders: Console Support Ticket
Email us to discuss plans and rental terms before ordering. For technical issues, use a console support ticket so we can review your instance and keep follow-up notes in one place.
Tell us whether you need a Mac for a single-app build, everyday development, or MLX inference, and how many days you expect to use it. Commit 16 includes an M4, 16 GB of memory, and 256 GB of storage. Commit 24 includes an M4, 24 GB of memory, and 512 GB of storage.
Include parallel workloads, storage needs, and your preferred location so we can tailor our recommendations to your workload.
Draft an EmailTell us how many Macs you need, what each one will be used for, the rental term, and whether you’d like them in different locations. Each order is for one dedicated physical machine, and rental terms are calculated separately for each machine.
Note any shared build environment or delivery deadlines. Check the console for real-time availability.
Plan Your Team’s SetupSign in to the console, find the relevant order, and submit a ticket. Include the order number, location, when the issue occurred and its time zone, the expected result, and the actual error. Attach screenshots if available.
A support ticket keeps the issue and instance records together. Never send passwords, private keys, or full payment credentials in a public email.
Sign In to Submit a TicketFilling this out opens your email app with the subject and message filled in. This site does not collect or send these fields. Review the draft in your email app and send it yourself. For technical issues with existing orders, use the Console Support Ticket.
Specific details make it easier to diagnose an issue than a message like “can’t connect.” Share only what’s relevant, and never include passwords or private keys.
Email support@vmcommit.com and check the same email thread for our reply. Include your use case, rental term, number of Macs, and preferred location to reduce back-and-forth. Replies are handled in the email queue; we don’t promise a fixed response time.
Submit technical and order-related issues in the console and follow up in the same ticket. Include your time zone so we can correlate incident times across Asia-Pacific and the US. You can submit tickets from anywhere, but this does not mean live, instant support is available.
All prices are in US dollars (USD). We accept USDT-TRC20 and Visa, Mastercard, and Amex through Stripe. Available payment options depend on the gateways shown in the console. For payment or renewal questions about an existing order, submit a console ticket. For plan questions before ordering, email us.
Choose Commit 16 or Commit 24, then select a location and rental term. The console shows real-time availability when you place your order.